cardiagnosistool web store FAQ section

1)Our shipping method contains: DHL, UPS, EMS, TNT and FedEx, as well as ordinary airmail- Singapore Post 2) Usually the not-so-valuable item (free shipping) is shipped by Singapore Post, the delivery time is 7-18 working days. 3) For express, It's really important for you to provide us with your correct shipping address, contact telephone number, zip code, so that we can delivery the item to you effectively and timely. 4). Brazil customers notice If you are Brazil customers, please mail us telling us in advance your CPF No, it is essential for shipment and customs clearance. NOTICE: Normally, most of the items on our website can be shipped to most countries in the world. However, different shipping methods may have different limitations on the delivery destination. For example, so far only EMS is available for Russia, but other shipping method likes DHL, UPS couldn't reach Russia. In this case, our customer service will provide you some instruction.

1. In which situation we accept the return We promise to obey the return policy when the item has the problem bellow, but you must sent back the item after we knowing your problem and what you want us to do. First, the product have quality problem. It can not work once you receive it or it encounter crash in delivery causing you can not use it. This situation we will return full refund. Second, in some particular situation, our return policy can be open for you after our customer service learning your particular problem, and in this condition we will charge you 10% handling fee. Third, you order a wrong item and negotiate with our customer service to exchange for a right product, this exchange policy is also for you. But you need pay the shipping cost to us as well as return to you. Fourth, if we miss-shipped the items, we will be responsible for an item exchange and any shipping fees. If you choose this, you can also return the product and get a full refund plus the shipping and handling fee, but you must make sure to sent it back through ordinary airmail. 2. In which situation we do not accept the return Please check detail before you purchase on cardiagnosistool.ecrater.com. If you have any doubt, please check with our customer service, you can get our customers service information from our website. First, If you order wrong item by yourself, or you found it is not you want to order (not quality problem), we will not provide return policy to you, please aware of this. Second, If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair. 3.Return for exchange item When exchange for free: If your products encounter crash in delivery, we will exchange it for free for you and undertake the shipping cost for you ship item back to us through simple airmail. Mis-ordered products: If you order a wrong item and plan to exchange for you want, then just contact our customer service for help,if we can exchange for you, you need to pay the shipping cost to us as well as return to you. Physical Damaged Items: If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair. What you do before returning for replacement: you need contact our customer service to tell us your problem. What's wrong with your item and what you want us to do for you. Returning shipping options: after confirming your items is under our policy of returning, we please you use simple airmail to ship item back to us. NO DHL, UPS, TNT, Fedex or any other express. How we will do after receiving your return: you need keep touch with us to make sure we get it. After checking the item, we will arrange a replacement for you and we will inform you when everything is done. Please remember to check your email from time to time. Notice for shipping options: When you confirm to return the items to us, please use ordinary airmail or EMS to return it, and write ship to the address our customer service provides. Please do not use DHL, UPS, FEDEX and TNT or any other courier, because we can not get your return item, we will not responsible for that.